Frequently Asked Questions

No. We give you one clear price that covers pickup, transport, and disposal. No fuel surcharges, no environmental fees, no admin charges. The price we quote is the price you pay.

We work with long-term service agreements — it's how we lock in your rate and guarantee your pickup schedule. Every contract is straightforward with clear terms, and we walk you through everything before you sign. No hidden clauses, no surprise fees.

Most clinics that switch to us save money — often significantly. If you send us your current invoice, we'll provide a side-by-side comparison so you can see exactly where you stand.

We offer weekly, biweekly, monthly, and on-call pickup options. We'll help you find the right cadence based on your waste volume so you're not paying for pickups you don't need.

Most facilities are up and running within 3–5 business days after accepting a quote. If you're in a rush, let us know and we'll do our best to expedite.

Yes. If your waste volume changes — for example, during flu season — just call us and we'll adjust. No contract renegotiation needed.

Just call or email us. We can schedule on-call pickups in addition to your regular service. There may be a small fee for unscheduled pickups, but we'll always tell you the cost upfront.

We handle regulated medical waste including sharps, red bag (biohazard) waste, pathological waste, pharmaceutical waste, dental amalgam waste, and trace chemotherapy waste. If you're unsure whether your waste qualifies, just ask — we'll help you figure it out.

Yes. We supply sharps containers, red bags, and labels as part of your service — no separate charge. When you switch to us, we bring everything you need on day one.

Yes. We coordinate compliant collection, transport, and recycling of dental amalgam waste through certified recyclers. We also help with amalgam separator compliance under the EPA Dental Rule.

We provide waste manifests, proof of destruction certificates, and pickup records. Everything you need for compliance documentation is included at no extra cost.

Yes. All pickups follow Illinois EPA, OSHA, and federal DOT requirements. We work exclusively with licensed haulers and approved treatment facilities.

We ensure your waste handling meets OSHA requirements — including proper container labeling, segregation, and documentation. If you need guidance on staff training or waste classification, we're happy to help.

Most clinics switch without any gap in service. We coordinate timing so there's no interruption, bring new containers on day one, and handle all the transition logistics.

If you're locked in, we'll tell you. If you're month-to-month or near the end of your contract, we can start the transition process immediately. We'll review your current agreement for you at no charge.